Two Little Feet Shipping & Exchanges Updates, From 1 January 2021

Two Little Feet Shipping & Exchanges Updates, From 1 January 2021

Dear Parents and Two Little Feet customers,

While 2020 was a tumultuous year for many, it was one where Two Little Feet found many opportunities to serve our customers better. We would like to take this opportunity to thank all of you for the tremendous support you have given us over the years, and we look forward to continue serving you better.

Throughout the year, we have made great progress in our products and services offerings, including, but not limited to:

In 2021, we will be implementing some changes to our shipping pricing and services offerings. This is in order to keep up with the changing costs and, more importantly, improve our services for our loyal customers. The tables below will provide details of the changes that will take effect from 1 January 2021.

1) Increase of Standard Courier fee and Minimum Spend for Free Standard Courier.

Before 1 January 2021 From 1 January 2021
Standard Courier (3-5 working days) $2.50 $4.00
Minimum spend for Free Standard Courier $50.00 $60.00

 

If you purchase one item, you might have to pay a shipping fee of $4.00 (instead of $2.50 previously).

Any purchase of two or more items should normally provide you with free regular courier shipping. Buying more than a single item in a purchase helps us spread out our logistics costs. Hence, we can pass on the savings to you.

2) Increase of Express (Same Day) Delivery fee. Upgrade of Free express delivery with minimum spend of $160 from Next Working Day to Same Day, for orders before 12PM.

Before 1 January 2021 From 1 January 2021
Express (Same Day) - Order by 12pm, excl. Public Holiday $10.00 $12.00
Minimum spend of $160 Free Next Working Day Express (Same Day) - Order by 12pm, excl. Public Holiday

*Orders made after 12PM of the day will be delivered by the end of the next day. Saturdays and Sundays included, excluding Public Holidays.

3) More favourable exchange terms for full-priced and sale items. We will offer free returns pickup for all qualified purchases.

Pricing Tiers  Before 1 January 2021 From 1 January 2021
Full-priced Items

Exchanges: Yes

Refund: Yes

Returns Pickup: Free for first purchase, customers handle for subsequent purchases.

Exchanges: Yes

Refund: Yes

Returns Pickup: Free for all purchases.

Sale/Discounted Items

Exchanges: Subjected to T&C

Refunds: No

Returns Pickup: Free for first purchase, customers handle for subsequent purchases.

Exchanges: Yes for all

Refunds: No

Returns Pickup: Free for eligible exchanges.

 

 * Returns and Exchanges are not applicable for Factory Direct collection and masks.

**Do note that for all exchanges and returns, shoes must be in the original condition with box and tags undamaged. We have had situations where excited customers have proceeded to cut the tags before trying the shoes on properly. All our tags do not have to be cut to try the shoes. They can be easily slipped off the flaps/straps.

4) Introduction of Home Trial Programme pricing.

Since all our purchases now include free exchange or returns pickups where eligible, our Shipping + Returns options are now discontinued.

Our Home Trial Programme ships an extra pair of shoes, same design but a different size, together with your original order so that you can try and compare them from the comfort of your home. Once you have made your decision, we'll pickup your returns. It's the perfect solution for parents who are deciding between sizes and want to make sure they get it right on the first try.

Cost
Standard Courier (3-5 working days) $4.00
Home Trial Programme + Standard Courier (3-5 working days) $7.00

 * Home Trial Programme is not applicable for Factory Direct collection and masks.

To summarise, starting 1 January 2021:

  • Standard Courier shipping will increase to $4.00, free with minimum spending of $60.
  • Express (Same Day) delivery will increase to $12.00, free with minimum spending of $160.
  • Add just $3.00 to standard courier and get our Home Trial Programme, an additional pair to try for size will be included with your original order.
  • All returns and exchanges will be handled via Standard Courier Shipping.
  • Free pickups for all eligible exchanges and returns!

By Team Two Little Feet


Older Post Newer Post